A marriage of technology and banking | The Manila Times
Posted by Goulven Bescond in Mobile Money on May 16, 2011
Today’s article in the The Manila Times outlines the impact technology can have in the day to day lives of those in developing countries. Highlighted in this story is the way the use of cell phones and mobile money platforms can be particularly effective for enabling micro finance initiatives in geographically challenging locations. The archipelago of the Philippines consists of more than 7000 islands, as well as mountainous roads, waterways, remote villages and a population of over 90 million spread across a difficult terrain.
The adoption of mobile money technology has already had a significant and positive impact in this area. Great to see more and more success stories being reported …
THE Philippines has drawn notice for its revolutionary success in providing microfinance services in the rural areas. A recent study by the Economist Intelligence Unit ranked the Philippines second in terms of overall business environment and in terms of growth and reach for microfinance, with financial inclusion of the poor reaching six percent against two percent in India and one percent in Pakistan.
Rural banks have been using leaps in technology to bridge the divide between providing banking services to the poor and keeping overhead costs low to allow a measure of financial returns for banks... A marriage of technology and banking | The Manila Times.
London Calling
Posted by Goulven Bescond in Mobile Money on May 4, 2011
Mobile money services are most often associated with providing financial access to the unbanked in emerging markets. However, Telecommunication operators in developed countries are also looking for ways to embrace mobile money services.
Among the latest initiatives is Vodafone UK, who have announced that their subscribers can utilize mobile payment over SMS for London black cabs bearing Vodafone branding.
In order to access this service and pay for cab rides with just a mobile phone, Vodafone subscribers must first to pre-register to the service. They are then authorized to carry out the payment by texting the word ‘taxi’ followed by the taxi number and the fare amount to a short code.
According to Vodafone, the service is free, including the registration call and subsequent text messages.
A new (and maybe usable and understandable) Mobile Wallet appears from Serve/AMEX
Posted by Chris Woodhams in Mobile Money on March 30, 2011
It gets more and more interesting in the M-Commerce meets E-Commerce domain — yesterday (29th March) AMEX released their ‘Serve’ product which looks quite interesting in the market — now we see the availability of an Electronic Wallet which combines sub-wallets for super quick transfers (so kids can have a wallet which is funded by parents directly transferring money into it, moreover certain rules can be enforced to make sure the funds go where they should…) – then the general support for Pair to Pair transfers, Web payments (alternative to PayPal) and ATM access! The last point is really interesting — addressing the ever-lasting problem of cash-in/cash-out of an Electronic wallet.
Here is a reference for the St Petersburg Times (before AMEX paid $300m for Serve it was a company based in St Petersburg) which provides further details about the deal:
American Express electronic wallet, Serve, has St. Petersburg core – St. Petersburg Times.
For more information about Serve, check out their website.
Australian Subscribers doing ‘M-Commerce’ – but is this really E-Commerce from a Mobile Device?
Posted by Chris Woodhams in Mobile Money on March 28, 2011
There is a really interesting report in the Sydney Morning Herald today regarding the uptake of Mobile Commerce in Australia.
It is fascinating to watch the ongoing evolution of this domain — reading the article it seems apparent that Mobile Commerce can just as easily be considered using PayPal for a purchase from a web site viewed on a mobile device — rather than the ‘traditional’ Mobile Wallet supporting Mobile Transactions as would be the case in Africa or Asia.
All in all – it will be interesting to see what Mobile Commerce ends up being – maybe this will be different in the 1st and 3rd world…
Mobile users ring up $150m online tab | Retail | Web security.
MWC 2011
Posted by Chris Woodhams in General on February 18, 2011
So here we are at MWC 2011 (same booth as always Hall8 Stand A69) – after a somewhat subdued event in 2010, there is a real buzz again this year and you can really tell where the industry is headed:
1. Lots of interest in Mobile Money – the attitude of the operator family now seems to be ‘Here are the problems for us in Mobile Money – solve it and we can buy!’ (a great improvement on previous events where lots of brochures are taken but no real action in any direction).
2. ANDROID is here and growing fast! Its the last day – fewer people but you still cannot move on the Android pavilion!
Did you know … ?
Posted by Christina Tubb in General on January 12, 2011
The first commercial text message was sent in December 1992.
Today the number of text messages sent everyday, exceeds the total population of the planet.
Here is a great 5 min video on the progression of technology.
Not the latest info (2008 I believe) but still interesting food for thought.
So what does it all mean … ? That’s what we get to decide.
MNOs, Banks and Technology Providers …
Posted by Goulven Bescond in Mobile Money on January 10, 2011
The MMU, an extremely rich source of information, today posted an article about the relationship between banks and mobile network operators in establishing Mobile Money initiatives for the Unbanked.
As detailed in this article each party brings its own specific strengths and motivations to the partnership, and neither can succeed in the ‘Mobile Money for the Unbanked’ landscape on their own. Generally speaking, this kind of initiative offers banks access to a much wider portion of the population, particularly in remote areas, where people do not have access to financial services but do access a mobile phone. For the MNO, the attraction is not so much in expanding their already well established subscriber base, but in offering a new service to their users.
Each party brings their own knowledge and advantages to the table, and, as outlined in the article, negotiating where the responsibilities lie can be a source of debate. One area that was briefly touched on was the role of the Technology Provider. In this area, I feel I can add some further insight. The Technology Provider is in a unique position to offer, not just the hardware or software required to bring the idea to fruition, but also the knowledge that comes from first hand experience of working closely with MNOs and banks in previous installations.
Cricket and pizzas….
Posted by Benjamin Buscayret in Software as a Service, Value-Added Services on January 10, 2011
Cricket and pizzas…. | AnalystXpress – the Juniper Research Blog.
An interesting Blog post from Juniper Analyst, Howard Wilcox. With over 2 billion people worldwide expected to watch the Cricket World Cup next month, Mobile Network Operators have a considerable opportunity to generate new revenue by adopting integrated Premium Rate SMS services.
SaaS Subscriber Stimulation Case Study – here’s the proof!
Posted by Chris Woodhams in Software as a Service, Value-Added Services on December 16, 2010
If you are still having doubts about the financial benefit of customer stimulation and think that ‘churn just happens‘, please take a moment to look at the eServGlobal-Orange Niger case study published by Inform at the end of November.
Our SaaS stimulation solution succeeded in increasing the charged minutes of call by 54% within 16 weeks for Orange Niger, a very competitive country facing an annual churn rate of 50 plus.
The central role of agents in Mobile Money.
Posted by Goulven Bescond in Mobile Money on December 9, 2010
As recently mentioned on the MMU Blog, A healthy mobile money service doesn’t just have engaged customers, it will also have engaged agents. This was exactly the focus of my recent presentations in Dubai and South Africa.
When operators consider launching a mobile money service, they are often perplexed by the thought that to attract customers, you need agents but to attract agents you need customers. While both of these are crucial to a vibrant (and profitable) Mobile Money ecosystem, I have drawn on my experiences to offer some arguments as to why the agents should be key focus in the early days of your Mobile Money success story.
Firstly, lets touch briefly on what function an agent has in this new world. They can be responsible for registration of new user as well as for m-wallet cash-in and m-wallet cash-out. There are different approaches that you can take for this; all agents can perform all functions (as in the Safaricom M-Pesa model) or different agents can be selected to perform each of the roles (as in the MTN Uganda model).
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